This is an example incident

Tue, 05 Jan 2021 11:07:49 -0700

Jan 5, 11:07 MST
Resolved - Empathize with those affected and let them know everything is operating as normal.

Jan 5, 10:57 MST
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

Jan 5, 11:03 MST
Identified - As you continue to work through the incident, update your customers frequently.

Jan 5, 11:33 MST
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.